FAQS

For more information, please contact our distributor, Parts Unlimited, at the address below:

Email: comments@parts-unltd.com
Phone:608-758-1111
Fax: 608-741-5395
Address:
Parts Unlimited PO Box 5222
Janesville, WI 53547-5222

SAFETY WARNINGS: CONSULT THE MANUFACTURER FOR INFORMATION ON CARE, SAFETY, MAINTENANCE, MANUFACTURER’S WARRANTY AND OTHER INFORMATION FOUND IN THE MANUFACTURER’S BROCHURE(S), MANUAL(S) AND ANY MANUFACTURER’S WEBSITE(S). FAILURE TO FOLLOWING MANUFACTURER’S RECOMMENDATIONS AND REQUIREMENTS CAN NULLIFY THE MANUFACTURER’S WARRANTY AND RESULT IN SERIOUS INJURY.

*Before washing any Arctiva gear please follow the specific washing instructions on the label attached to the garment*

Yes. All Arctiva gear is designed to be worn with the high demands of the outdoor weather in mind. Routinely washing the garments will ensure the best performance and longevity of the product.

*Before washing any Arctiva gear please follow the specific washing instructions on the label attached to the garment*

Before washing please close all Velcro straps and zippers. We recommend using a mild liquid detergent with cold or lukewarm water as well as running an additional rinse cycle to ensure the garment is completely cleansed of detergent. Be sure to NOT use hot water and only wash your gear with ‘like’ colors. The additional rinse is to help ensure all the detergent is rinsed properly from the fabric to help maintain optimal performance of the DWR treatment and breathability.

Arctiva gear utilizes specific water resistant, water proof coatings and seam sealing and should never be dry cleaned. Doing so may damage these materials. We also do not recommend ironing or steam pressing our products.

We suggest using a pre-wash treatment product like Shout® and following the manufacturer’s instructions.

No chlorine bleach should ever be used when cleaning Arctiva gear. Doing so may damage your garment.

Please do NOT use fabric softeners or dryer sheets when cleaning Arctiva gear as these can negatively affect the performance of the garment and break down the DWR coating.

For gloves with waterproof inserts we recommend hand washing and tumble drying with no heat, or hang drying. Machine washing and drying gloves can cause the waterproof liners to detach from fingers.

Arctiva is 100% committed to creating quality performance riding products and we’re always interested in receiving input from our valued customers. All Arctiva products are warranted for a period of 2 years from date of purchase against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. If you experience a problem with one of our products we want to know about it. We kindly request you return your product to the dealer where you originally purchased it (along with your original sales receipt). Your dealer will assist you with returning your product to our distributor, Parts Unlimited, Parts Canada or Parts Europe. We will then evaluate your claim based on our findings.

Send a Self Addressed Stamped Envelope to:

Arctiva
Attn: Decals
3501 Kennedy Rd
Janesville, WI 53545